Master Terms of Service & End User Agreement
Document Version: 2.2.0 (Last Updated: May 2026)
Summary of Sections
- 1. Digital Service Description
- 2. AI Limitations & Disclaimers
- 3. Payment & Cardholder Terms
- 4. Membership Plans & Access
- 5. Access & Immediate Delivery
- 6. Refunds & Chargeback Policy
- 7. Cookie Usage Policy
- 8. Acceptable Use Policy
- 9. Protection of Vulnerable Users
- 10. Service Availability
- 11. Termination
- 12. Dispute Handling
- 13. Policy Versioning
1. Digital Service Description
Speak To Heaven is a "Software as a Service" (SaaS) digital platform operated by RIDGWELL SERVICES LIMITED. The platform provides a simulated interface for users to interact with Artificial Intelligence (AI) representations of religious figures. This is a purely digital entertainment and educational product.
2. AI Limitations & Historical Disclaimer
The AI "Voices" are computer-generated approximations based on historical data. They do not possess actual memories or consciousness. The AI may generate factually incorrect historical data (hallucinations). The service should not be used as a primary source for academic research.
3. Payment Terms & Cardholder Disclosure
All payments are processed as one-time transactions. To ensure security, all transactions are subject to 3D Secure (3DS) authentication. Charges will appear on your bank statement as: STHCHARGE. All listed prices are in British Pounds (£).
4. Membership Plans & Access
The Company offers three distinct access tiers for the digital archive:
- Single Figure Access (£29.95): Provides access to one (1) specific religious figure for a duration of one (1) month.
- Full Archive Monthly (£35.95): Provides access to all religious figures within the platform for a duration of one (1) month.
- Full Archive Quarterly (£49.95): Provides access to all religious figures within the platform for a duration of three (3) months.
5. Access Delivery
Access to the historical simulations is delivered digitally and immediately upon successful payment verification. No physical shipping is required.
6. Chargebacks & Refund Policy
By purchasing access, you request immediate delivery. You acknowledge that your 14-day "cooling-off" period expires the moment digital access is granted. Unauthorized chargebacks are treated as a breach of contract.
7. Cookie Usage Policy
We use cookies to enhance your experience and secure our platform. Our usage includes:
| Category | Purpose |
|---|---|
| Essential & Session | Strictly necessary for site operation and keeping you logged in during dialogues. |
| Security & Fraud | Used to identify security risks and prevent card testing or unauthorized access. |
| Analytics | Used in aggregate to help us understand how users interact with the historical archive. |
Management: You may manage cookie consent via your browser settings. However, disabling essential cookies will prevent access to the chat interface.
8. Acceptable Use Policy
Users are prohibited from generating hate speech, attempting to "jailbreak" the AI, scraping content, or using the AI to provide fraudulent professional advice.
9. Protection of Vulnerable Users
Users experiencing mental health crises are encouraged to use the service only for light educational purposes. We reserve the right to suspend accounts demonstrating self-harm ideation.
10. Service Availability
We do not guarantee 100% uptime as the service depends on third-party AI providers. Maintenance may occur periodically.
11. Termination
We reserve the right to terminate access for violations of the Acceptable Use Policy or fraudulent payment attempts.
12. Dispute Handling & Arbitration
Disputes shall be resolved through binding arbitration in London, England, under the rules of the London Court of International Arbitration (LCIA).
13. Policy Versioning
The Company reserves the right to update these terms. Each version is identified by the "Document Version" at the top of the page.
Contact Info
RIDGWELL SERVICES LIMITED
85 Great Portland Street, First Floor, London, England, W1W 7LT
Email: help@speaktoheaven.com